Refund policy

 

UK Returns Procedure

This returns procedure is for goods purchased in the Crescent Moto website only.
Faulty or damaged goods can be returned for repair or replacement and if we are unable to do either of these a full credit for the product will be issued. E-mail us at support@crescentmoto.uk or telephone us on +44 (0)1202 820170.
You may return unwanted goods for refund within fourteen (14) working days of the original order for full credit to your original payment method.

To proceed with a return please call the branch selling the item, Verwood +44(0)1202 820170 and be ready to quote your customer details. Lines are open Mon-Fri 9am – 5pm and the operator will provide you with a Returns Authorisation Number. Alternatively, email us at support@crescentmoto.uk

1. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.
2. On receipt of the goods we will credit the original payment method to the value of the returned goods.
3. All returns must be sent back to us at our contact address at your own cost and risk.

Any merchandise returned for credit or refund must be in "new" condition and be resalable as "new" with all packaging, components, labels, leaflets and instructions. We reserve the right to charge a handling charge of up to 20% for any goods returned damaged, or missing components, labels, leaflets or instructions. Return requests must be made within 14 days of invoice date for exchange or refund consideration.

Returns Address

All returns should be posted to:
Crescent Motorcycle Company Ltd,
23 Black Moor Road,
Ebblake Industrial Estate,
Verwood,
Dorset
England
BH31 6AX

 

Complaints

If you have any problems with our internet ordering service, then we want to hear from you! Please e-mail us at support@crescentmoto.uk and we will consider your comments carefully.